We pride ourselves on our excellent customer service.
If you have any questions regarding your online order, your garment's care instructions etc please do not hesitate to contact us during business hours.
1300 657 483 (Monday - Friday 8:30am - 5:30pm) or simply email us at firstname.lastname@example.org
CAN I CHANGE MY ORDER?
Unfortunately, you cannot make alterations or cancellations to online orders.
You will need to wait for your parcel to be delivered to you & then return it to us in its original condition (including tags still on) for another item or a refund.
Please do not hesitate to call & speak to our customer service team so they are aware of the mistake
RETURN, EXCHANGES & REFUNDS
If you are not completely satisfied with your Mesop garment you may return or exchange within 21 days of receiving your order.
We will gladly issue an exchange or *refund (see below for “Sale” items) the garment if it is unworn with original tags attached & in a resaleable condition.
Garments with any marks (including makeup) will not be accepted, nor if the ‘Online Hang Tag’ has been removed from the hemline.
“Sale” items are not eligible for a refund simply due to a “change of mind”. Where possible the garment can be exchanged for a different size (or replacement garment if deemed faulty) if in stock for Australian orders only. An online credit will be issued for any “Sale” items that cannot be exchanged. Garment(s) must be returned strictly within 21 days of the purchased date. Online vouchers valid for 12 months to be used exclusively at www.mesop.com
International orders of “Sale” items cannot be exchanged. An online credit of the purchase price (minus shipping) will be given to the customer and will be valid for 12 months to be used exclusively at www.mesop.com
Returns / exchanges are accepted at our Retail Store in Clifton Hill, Melbourne (see retail shop address below). Exchanges are accepted if we have the size in stock. It is advised to call ahead of time so we can organise the new garment from our warehouse. Please note that refunds cannot be processed on the spot and are subject to the below time frame.
“Sale” items are any items that have a markdown of the RRP as stated online and on the barcoded tag attached to the garment.
Mesop Online Returns Centre
628 - 632 Smith Street