CAN I CHANGE MY ORDER?

Unfortunately, you cannot make alterations or cancellations to online orders. You will need to wait for your parcel to be delivered to you and then return it to us in its original condition (including tags still on) for another item or a refund.

See our below for more information on returning orders. 


I WANT TO RETURN A GARMENT.

If you are not completely satisfied with your Mesop garment you may return or exchange within 21 days of receiving your order.

We will gladly issue an exchange or *refund (see below for “Sale” items) the garment if it is unworn with original tags attached & in a resaleable condition.


Garments with any marks (including makeup) will not be accepted, nor if the ‘Online Hang Tag’ has been removed from the hemline.


Returns / exchanges are accepted at our Retail Store in Clifton Hill, Melbourne (see retail shop address below). Exchanges are accepted if we have the size in stock. It is advised to call ahead of time so we can organise the new garment from our warehouse. Please note that refunds cannot be processed on the spot and are subject to the below time frame.


Simply return it to us along with your completed returns sent with your order within 21 days of receiving your garment(s).  


Mesop Online Returns Centre

628 - 632 Smith Street
Clifton Hill
Victoria, 3068


CAN I RETURN A SALE ITEM?

“Sale” items are not eligible for a refund simply due to a “change of mind”. Where possible the garment can be exchanged for a different size (or replacement garment if deemed faulty) if in stock for Australian orders only. An online credit will be issued for any “Sale” items that cannot be exchanged. Garment(s) must be returned strictly within 21 days of the purchased date. Online vouchers valid for 12 months to be used exclusively at www.mesop.com


International orders of “Sale” items cannot be exchanged. An online credit of the purchase price (minus shipping) will be given to the customer and will be valid for 12 months to be used exclusively at www.mesop.com


“Sale” items are any items that have a markdown of the RRP as stated online and on the barcoded tag attached to the garment.


HAVE RECEIVED A FAULTY ITEM.

Every precaution is taken to ensure our garments are delivered to you intact and of the best quality. In the unlikely event that you receive a faulty item, we certainly offer an exchange or full refund.

Simply return it to us along with your completed returns sent with your order within 21 days of receiving your garment(s).


WHAT PAYMENT OPTIONS ARE AVAILABLE?

You can make a purchase on this website with either MasterCard, Visa & Visa Debit.


WHAT SIZE AM I?

We are happy to help with any questions you may have about the fit or size of our clothing so you receive the right size the first time.

Please take a look at our Size Chart HERE.

if you have any further questions, our customer services team can easily assist you: email online@mesop.com or call us on +61 (03) 9411 0303. 


DOES MESOP DELIVER OVERSEAS?

We offer delivery to most international destinations. Shipping rates vary depending on the destination of the parcel and the postage charges are displayed when you place your order on the website.

Please see our Shipping page HERE for more information. If your destination country is not listed then please contact our customer service who will advise on costs to ship your order: e: online@mesop.com, t: +61 (03) 9411 0303.  



CAN I HAVE MY ORDER DELIVERED BY EXPRESS?

EXPRESS Next business day delivery is available for domestic online orders, however, the order must be placed before 10am Monday – Friday to qualify & select the EXPRESS SHIPPING option.

Parcels are delivered Monday to Friday and a signature is required upon delivery. Please note that if your order is placed on Friday before 10am, it will be delivered the following Tuesday. All express parcels are delivered by the Australia Post.

Find out more on our Shipping page HERE.


IS THIS WEBSITE SECURE?

Your security online is very important to us. For this reason, we use Secure Socket Layer (SSL) technology to help ensure that your shopping experience is safe & secure.

SSL encrypts and protects the data you send to us over the internet & is enabled when you see a padlock at the top of your browser. You can click on the padlock icon to find out information about the SSL digital certificate registration. You will also notice when you look at the location (URL) field at the top of the browser, that the URL begins with 'https:' instead of the usual 'http'. This indicates that you are in secure mode.